Manufacturing of the product:
Are you the manufacturer? 
Yes, VIP Presentation Products has a state of the art manufacturing facility, which is capable of duplicating most business products produced in vinyl, poly, paper, or turned edge. We manufacture products to the customer’s specifications.
What is the difference between heat seal and turned edge?
Heat seal is a process that is done by dielectric sealing two or more sheets of vinyl together.
Turned edge requires the material to be glued to the board and turned around it.
What is the difference between a two-sided vs. a three-sided business card holder?
1.
A two-sided business card holder is sealed in the bottom corner of the binder. It is open on two sides and sealed to the bottom edge of the binder on the other two sides. Because it can be heat-sealed at the same time as the outside and inside material it does not require a separate operation and therefore is the least expensive option.
2. A three-sided business card holder is a stand-alone holder meaning it is not sealed into the edge of the binder. It is sealed on three sides and typically opens at the top on the long end. This holder does require a separate operation and therefore is the more expensive option.
Can I return product if I do not use it?
No, we are a custom manufacturer and therefore the product was made to your specifications. We do not re-sell product that has been sent to the customer nor can we re-sell product that has your company information.
Can I cancel my order?
Yes, but you will be charged for all labor and material cost that were used on your order up to the point of cancellation.
Do you have many problems with cold crack during extreme cold temperatures?
During the winter months we cold pack each order as needed. The freight carrier is instructed to not allow any shipment to be exposed to less than 35 degrees Fahrenheit. We suggest that if your shipment arrives and the boxes feel cold then handle carefully and store them at room temperature for at least 12 hours before opening the binders. This will give the vinyl sufficient time to return to room temperature.
Ring Capacity:
How do I determine the ring capacity?
To determine the ring capacity you should measure the ring metal not the spine width.
- Round ring: measure the inside diameter
- Slant or Straight D ring: measure from top to bottom of the straight edge of the ring metal. Do not measure the curved part of the metal.
The spine width is usually ½” larger than the ring metal capacity. We refer to the binder capacity size by the size of the ring not by the size of the spine
Can you determine the ring capacity if I tell you the number of sheets going into the binder?
Yes, we are able to determine the ring capacity by the number of sheets. We will need to know the thickness of the paper, such as 20# or 24#, etc., and if there are index tabs that will be inserted with the text.
Overs & Unders:
What are overs?
Overs are industry standard on custom products. On every order VIP must cut more material than needed because there will be spoilage through each stage of production. What is left of good quality product we ship to the customer. This amount will never exceed 10% over the quantity requested.
What are unders?
Unders are when VIP ships less than the quantity requested. It is rare that this happens but may occur on jobs that are difficult to manufacture.
What does the +/-% indicate on my quote?
This is the area on the quote that indicates how many overs or unders you may or may not receive.
What is the percentage of overs or unders shipped per quantity?
1. Quantity under 100 thru 999 = 10% over
2. Quantity 1000 – 4999 = 5% overs
3. Quantity 5000 + = 2% overs
Will I be invoiced for the overs?
Yes, you will be charged for all products that are shipped to you.
Can I request exact quantity?
Yes, you can request exact quantity but the percentage of overs that would have been shipped will be prorated back into the per piece price. The reason for this is we cannot manufacture an exact quantity; production always has to have extra material in case of spoilage.
Lead-Times:
What are your turn-around times on your custom products?
It varies depending on the complexity of your order. Our lead-times are 7, 12, 15, 19, or 25 working days. This does not include the transit time to your location. Call your sales representative to ask for the lead-time of the product you are interested in.
Can you provide a faster lead-time than what is indicated on my price quote?
Yes, we do have rush orders. However, there will be a rush charge for any order than is shipped faster than the stated lead-time. We cannot always meet the date requested but we will do everything possible to ship on the date required.
Do your lead-times include weekends?
No, all lead-times are working days only.
Pricing:
Do you have a price list?
All products we manufacture are made to the customer’s specifications. Because there are so many different options available we do not provide a price list. If you call or e-mail us with your specifications, your sales representative will gladly fax or e-mail you a custom quote.
Are there additional screen charges or set-up charges?
No, we do not charge any additional set-up or screening charges when appropriate artwork has been provided. Ask for our art preparation form.
Does your price include delivery?
No, our prices are F.O.B. factory unless otherwise indicated on your quote.
If a charge is listed separately on a quote is that charge also included in the per piece price?
No, if the charge is listed separately then it is in addition to the per piece price.
Artwork:
Do you charge to make changes to my artwork?
Yes, we charge a $40.00 art charge minimum of one hour for any work that we do to a customer’s artwork.
Can you create a new design and logo for my company?
No, we are not a graphic design firm. We have the capabilities to clean up customer-supplied artwork and/or to make minor changes.
Will I receive a proof?
If VIP is making any changes and/or improvements to your artwork we require you to sign off on a black and white fax or a PDF proof. A color proof is provided on all four-color process orders. VIP would not provide a proof if the order is an exact repeat or if the artwork was received in useable condition unless one is specifically requested.
How do I send you artwork?
All artwork files can be uploaded to our website.
Why do I have to complete the art preparation form?
This form should be used as a helpful guide when completing your artwork. In addition, we receive many e-mails a day and this form enables us to correctly match up the artwork with the customer and ensures what you sent to us came through properly.
Is it more expensive to print additional artwork on the spine and/or back cover?
No, because we print the substrate as a flat sheet and therefore front spine and back can be printed at the same time. This prevents any additional set up cost which allows us to charge based on the number of ink colors and not the number of positions of artwork.
Can I send you JPEG or GIF file?
These are compressed image files that do not typically print to our image setter. We would need to review the file to determine if it is useable. To ensure that the file will work it should be saved as an uncompressed file, which is a TIFF or EPS.
Can I use Photoshop to layout out and create my artwork in?
Photoshop is a photo-imaging program, which should only to be used to enhance photographic images. This program is not good for typesetting.
Shipping:
Can you provide a freight estimate?
Yes, we can give an estimated amount to ship your product.
What does F.O.B. St. Augustine mean?
F.O.B. stands for freight on board. Once the product leaves our building it is the customer’s responsibility to pay the freight charges.
My product was damaged in transit. What should I do?
You must indicate on the bill of lading what the damages are. Then notify your sales representative and fax a copy of the bill of lading to your sales representatives attention. It is also helpful to take digital pictures of the damaged cartons and/or product. VIP will file a claim with the freight company and we will credit you for the damaged product. If a large percentage of the binders are damaged we will then re-make them.
Can you drop-ship to multiple locations?
Yes, we can ship to as many different locations as you wish. There is a $10.00 handling charge for each additional location. This charge will be added to the freight charges.
Payment:
What are your terms of payment?
Terms are net 30 days with credit approval.
How long does it take to establish credit?
It depends on how quickly your references and bank responds to our request. Typically, it takes up to 7 working days.
Can my order be placed while you are processing my credit application?
No, we will not enter your order into production until we have credit approval. You have the option to pay via credit card or check for your first order if you are not able to wait until the credit is approved.
Can I pay with a credit card?
Yes, we accept VISA, MasterCard, and American Express.
When will my card be charged?
We will charge your card the per piece price times the quantity ordered the day of or the day after your order is entered into our system. When your order ships your card will be charged again for all overs, additional charges (i.e. art charges, die charges etc.) and freight.
Can I pay via check?
Yes, we do take checks. You must pay for the entire order before the order is entered. This includes all covers, freight, and additional charges. If there is an over payment once the order ships we will issue a credit.
